CUSTOMER
SERVICE REPRESENTATIVE(Sales)
Sandy Lin
15/F,TOWER2 ,BRIGHT
CHINA,BUILDING1,BEIJING.
SUMMARY OF
QUALIFICATIONS
- Demonstrated ability in
the provision of sales
support services.Includes
establishment of the
client base,extensive
customer
servicing,telemarketing,cold
calling and sales
territory development.
- Consistently met/exceeded
sales goals and
instituted sales
programs;sales increased
from $8 to $25 million.
- Thorough knowledge of
management
production;assure timely
and accurate presentation
of goods;adept at
coordinating delivery
processes,organization of
delivery schedules and
monitoring delivery
personnel.
- Extensive experience in
facilitating operational
procedures,Respond to
customer
complaints;resolve
problem elements;interact
with credit department to
ascertain customer
account status.Handle
sourcing of
vendors,contract
negotiation,purchasing,correspondence,account
adjustments and inventory
control.
- Exceptional
communication/interpersonal
and organizational
skills.
EXPERIENCE
1989-Present OXBRIDGE,INC.
- Interface with
merchandising
personnel,at all
levels,and provide
technical information on
company products and
services.
- Interact with
customers,providing
advice in the selection
of products.Monitor
production to ensure
realization of customer
specifications.
- Collaborate with
contracting merchandisers
for contract negotiation
on supplies.Conduct
extensive materials
costing processes.
- Coordinate delivery
schedules and monitor
delivery personnel.
- Organize promotional
demonstration activities
for home and Hew York
marketing office.
- Respond to and resolve
customer complaints.
- Manage office operations
and produce
correspondence.
- Control stock and conduct
purchasing procedures.
- Assist sales department
in establishing client
base/sales territories.
EDUCATION
1993-Present PROPHET JUNIOR
COLLEGE
Associate Degree Program
Computer Operations Program:Lotus
1-2-3,Database
III,Typing,Word-processing(Multimate),Business
Math,Speech
Communication,Introduction to
Computers and English
Composition.
Notice
- Background summary
accentuates candidate's
acquired professional
skills and impressive
track record.
- Listing relevant courses
adds weight to
candidate's educational
credentials.
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