Service Desk Consultant_Global Support

Job description:
  • First line IT support by telephone.
  • Solving first line support cases according to first time resolution targets from customer agreements.
  • Maintaining customers KPI targets (Key Performance Indicator).
  • Maintaining First Time Resolution targets. Meeting customers’ requirements.
  • Analyze, create overview and escalate cases to the appropriate departments.
  • The working procedures/processes, such as incident/request handling, escalation, issue follow up, are very important and should be followed in your daily work.
  • Working hours is from 9:00- 17:30 and we provide flexible working hour.
NNIT will provide necessary training on the technology related with your business field, English, communication and ITIL process. The training can be internal and/or external, domestic and/or abroad.

Your profile:
  • A bachelor/Master degree in IT field is a plus.
  • You have to have excellent English and Mandarin, both spoken and written.
  • Excellent customer service, interpersonal, communication and team collaboration skills.
  • Can work independently under pressure.
  • Fast leaner and potential development.
  • IT fundamental knowledge for further development.


Address

NNIT (Tianjin) Technology Co. Ltd.
20th floor, Building A, Jin Wan Mansion Nanjing Road
358 CN-300100 Tianjin China

天津恩恩科技有限公司南开区南京路358号今晚大厦A座20层 300100，天津，中国